Technical Support Analyst III

C/NET is seeking a Technical Support Analyst who provides a full range of C/NET software training and support to customers, including tasks such as testing software, customer training, writing documentation, and various types of non-routine communications with customers and staff as required. The incumbent must show proven analytical and problem-solving abilities as well as the ability to develop specifications for data conversions and updates, work with multiple layers of network and application infrastructure, and the ability to write SQL scripts. This position requires Cancer Registry knowledge and prefers candidates with Oncology Data Specialist (ODS) certification. This position also requires detailed documentation and efficient responses to customer and company requests. This position supports C/NET Solutions and our customers by providing training to new support staff, leading projects requiring a high degree of technical knowledge, and using helpdesk systems.

The Technical Support Analyst III reports directly to the IT Manager at C/NET Solutions.

This is a remote, regular full-time position. Candidates in the United States are welcome to apply. The standard work schedule is expected to be Monday – Friday, 5:00am – 2:00pm, Pacific Time, including one hour of unpaid lunch break. This position may occasionally require working more than 40 hours a week and on weekends.

Full pay range for this position: $33.80 to $49.00 per hour. The typical hiring range for this position is from $33.80 (minimum) to $41.40 (midpoint) per hour. The starting wage is determined using a variety of factors, such as the candidate’s knowledge, skills, and experience, as well as internal equity consideration and budget availability.

RESPONSIBILITIES:
• Provides regular support to ensure customer satisfaction in the use of CNExT and CAS software.
• Conducts needs analysis to determine appropriate solution requirements for new or existing clients.
• Consults with decision makers and customers’ IT staff on implementation strategies and timelines.
• Performs project management duties, coordinating resources and tracking project deliverables when working on complex projects with enterprise customers.
• Proactively contacts clients during the implementation process to assess their satisfaction and/or training needs.
• Configures and installs software implemented via Citrix and Virtualization platforms.
• Assists with troubleshooting of network and database connections as well as any pc and/or thin client issues related to CNExT and CAS software.
• Understands Active Directory and user access/permissions in relation to network resources.
• Logs all calls and assigns job numbers for called-in problems.
• Tracks jobs assigned to him/her from start to finish.
• Identifies software bugs and submits FixNotes requests as well as ‘wish list’ items to Programming.
• Summarizes the reason for the call and notes any follow-up activities that may be required.
• Documents resolutions for all reported support requests. Analyzing trends to prevent any future problems.
• Assists the customers with problem resolutions by troubleshooting and walking through the resolution with the customers.
• Escalates software problems raised by users to the Support Team Lead or Division Director.
• Provides CNExT and CAS software training to users.
• Understanding of SQL server’s and troubleshooting issues related to/impacting CNExT and CAS.
• Applies various diagnostic utilities (Ex: Eureka Log, SQL Profiler, Edit Writer) to aid with troubleshooting ambiguous problems.

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Certified Oncology Data Specialist

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Certified Oncology Data Specialist

Certified Oncology Data Specialist

Baton Rouge General is looking to hire a full-time Certified Oncology Data Specialist (ODS-C). The ODS-C plays an essential role in capturing and managing cancer data to support high-quality patient care, while contributing to cancer research, treatment, and prevention initiatives. This position is responsible for abstracting reportable malignancies and benign cases in accordance with the Louisiana Tumor Registry (LTR) and national guidelines. The ODS-C ensures accurate data abstraction, coding, and staging while maintaining compliance with all standard-setter requirements and program accreditation standards. Additional duties include casefinding, quality assurance, assisting with tumor conferences, quality assurance, and ensuring complete follow-up on analytical cases.

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Certified Oncology Data Specialist

*Sign-on Bonus Incentive*

Registry Partners is offering a sign-on bonus incentive for full-time and part-time Certified Oncology Data Specialists. Requirements include a minimum of 1 year of current data abstraction experience and an active ODS certificate. Employees have flexible schedules, achieve a work/life balance, and can work remotely from all 50 states! Health Insurance, 401K, and paid time off are just a few of our benefits!